Act as principal contact between dealership and customers for repair and maintenance on vehicles providing excellent customer service.

Some duties include:

• Service Advisors must maintain CSI scores at Regal standards.
• Greet each customer as soon as they drive up.
• Write up Repair Order, it must have customer’s name, address, cell phone number, work phone number, home phone number, VIN, Make Model, Color, Accurate promise time for repair and a complete description of the issues prompting this visit to service.
• Inspect each vehicle by performing a thorough walk of the vehicle, documenting its condition and making note of any damage, including tires, lights body damage, etc. The service advisor will be responsible for any costs incurred by Regal when an accurate and complete walk around is not documented and signed off by the customer.
• Give the customer an explanation of the service we will be performing and an estimate for the repairs, with an estimated time to complete the repair. The repair order must be signed by the customer in two places: estimate authorization and the work authorization. The service advisor will be responsible for any costs incurred by Regal due to lack of signatures on the repair order.
• Follow up with on all in process repairs; update all customers on the status of their repair or any change to their pickup time at 10 and 2. Do not wait for the customer to call us.
• The Service Advisor is required to review the pre-invoice for all repairs with the customer to include all charges and repairs that were completed. The advisor should then escort the customer to the cashier.
• Any other jobs as assigned by the Service Drive Manager.

This opening is for Kia Service.

Please send any inquiries to: HR@regallakeland.com

Job Purpose:                                                                                                        

To accept and process guest payments for service performs or parts purchased, collect monies for warranties and assist with answering guest phone calls.

Duties:

• Assist guests and service advisers by receiving payment for parts purchased and service work completed
• Work with Service Advisers and Service Drive Manager to collect all required back up to insure payment is received in a timely fashion.
• Daily check for online service appointment requests, schedule appointments and notify customers to confirm.
• Follow up with all customers who missed appointments and reschedule.
• Assist in other Service projects as needed and requested by management.

Job Requirements:

• Conduct yourself in a professional manner; treat guests and other Regal associates with respect and courtesy.
• Ability to meet the company’s production and quality standards
• Ability to read and comprehend instructions and information
• Must be able to sit for long periods of time.
• Must be able to bend, twist and stoop as needed
• Must have computer skills related to Reynolds, Microsoft, General Internet knowledge and Email.
• Know and follow all approved Regal policies and processes.

This position is available in the Chevrolet Service Department.  Send any inquiries or questions to: HR@regallakeland.com

We are looking to bring on a new team member to assist Mike Greenhow in our Honda Sales department. We are seeking a motivated, energetic, team player who is willing to help with anything and everything.  Full time with benefits

Most of the job duties can be taught easily to a quick learner. Some duties include:

Responsibilities:

1. Set and confirm all new prospect customer appointments.
2. Email communication with new prospect customer.
3. Will handle all paperwork related to stocking in vehicles such as key tags, trade packs, etc.
4. Schedule new customer appointments for Accessory Installation, Eco Block, and Due Bills
5. Help put deal packs together.
6. Mail customer a letter & email the day following a vehicle purchase
7. Mail customer birthday cards.
8. Schedule appointments for service customer.
9. Pull service appointment list.
10. Handle any issues customer may have in regards to Finance, Accounting, Service and Body Shop.
11. Follow up with SOLD customers the day after their delivery, thank and remind them of survey.
12. Contact previous customers by phone and email
13. Any other work duties as needed.

Send any inquiries or questions to HR@regallakeland.com

“Let us come into his presence with thanksgiving; let us make a joyful noise to him with songs of praise!”  Psalm 95:2

It doesn’t feel good when your act of kindness or generosity is overlooked. But in all honestly, every one of us fails to say “thank you.” Think about the dry cleaners when your shirts are ready on time – all the servers and behind the scenes staff at a restaurant – the colleagues in your office – your spouse – do you say “thank you” to each one, all the time?

Let me suggest something to you this Thanksgiving.  Before you sit down to dig into that Thanksgiving feast, take 5 minutes to list 10 things for which you’re the most thankful. Don’t feel bad if you have more than 10 – thankfulness has a way of building momentum, once you get started!

So, why not use this Thanksgiving season to say “thanks” to all the people who make your day run smoothly? Then, pray for those who have trouble creating their own thankful list. Maybe they’re alone this year or estranged from family. Perhaps they’re having financial difficulties or facing a health crisis. Maybe this is the first holiday season without a loved one.  Pray that God would comfort those struggling and show up in miraculous ways. Who knows, maybe He will open a door for you to be a blessing in another’s life this holiday season. And while you’re at it, don’t forget to thank God for all of His blessings in your life. I promise that if you’ll do this, then Thanksgiving will take on a whole new meaning.

The Lord is my shepherd….” Psalm 23

The Lord is my shepherd. I shall not want;
Trust Christ as your good shepherd. He promises to meet your needs.

He makes me lie down in green pastures;
He gives us rest and spiritual refreshment.

He restores my soul;
He renews our spirit when we spend time with Him.

He leads me beside the still waters;
He calms our troubled souls.

He leads me in the paths of righteousness for his name’s sake;
His Word teaches us how to live.

Even though I walk through the valley of the shadow of death, I will fear no evil;
He overcomes our fears, even of death.

For you are with me, your rod and staff they comfort me;
He’s always with us to discipline and encourage. He makes us feel secure.

You prepare a table before me in the presence of my enemies;
He gives us strength to face those who aren’t for us.

You anoint my head with oil; my cup overflows;
He gives us an abundance of blessings.

Surely goodness and mercy shall follow me all the days of my life;
Daily, He reminds us of His love and forgiveness.

And I will dwell in the house of the Lord forever.
He provides us eternal, abundant life.

If you’re feeling discouraged with the state of world and the difficulties you face; if you feel like a sheep without a shepherd, Jesus wants to be there for you. Like a good shepherd, Jesus is there through every long night and every storm. He never gets tired, never burns out, and never walks away. Every day is better when you know the Lord as your Shepherd.