Act as principal contact between dealership and customers for repair and maintenance on vehicles providing excellent customer service.

Some duties include:

• Service Advisors must maintain CSI scores at Regal standards.
• Greet each customer as soon as they drive up.
• Write up Repair Order, it must have customer’s name, address, cell phone number, work phone number, home phone number, VIN, Make Model, Color, Accurate promise time for repair and a complete description of the issues prompting this visit to service.
• Inspect each vehicle by performing a thorough walk of the vehicle, documenting its condition and making note of any damage, including tires, lights body damage, etc. The service advisor will be responsible for any costs incurred by Regal when an accurate and complete walk around is not documented and signed off by the customer.
• Give the customer an explanation of the service we will be performing and an estimate for the repairs, with an estimated time to complete the repair. The repair order must be signed by the customer in two places: estimate authorization and the work authorization. The service advisor will be responsible for any costs incurred by Regal due to lack of signatures on the repair order.
• Follow up with on all in process repairs; update all customers on the status of their repair or any change to their pickup time at 10 and 2. Do not wait for the customer to call us.
• The Service Advisor is required to review the pre-invoice for all repairs with the customer to include all charges and repairs that were completed. The advisor should then escort the customer to the cashier.
• Any other jobs as assigned by the Service Drive Manager.

This opening is for Kia Service.

Please send any inquiries to: HR@regallakeland.com